FREQUENTLY ASKED QUESTIONS

If you want to modify or cancel your order, we invite you to send us an email to [email protected] specifying your name, the email address linked to your account and your order number.

If you have not received a confirmation email, please check your spam. If it is not in your spam, you can contact us at [email protected].

When your order is shipped, you will receive an email with your tracking number. If you have not received it, please make sure that the email is not in your spam. If this is not the case, you can contact us at [email protected].

Once your package is returned we make sure that everything is in order before proceeding to the refund. The refund process takes 3 to 4 days. However if after 10 days you still have not received your refund we invite you to contact us at [email protected].

The quality of our clothes is for us a central point and we work hard every season to offer you the best products, however it can happen in spite of our vigilance that a product reaches you with a defect. If this is the case we invite you to contact us at [email protected] and attach pictures so that we can find the best solution to your problem.

To exchange, we proceed by refund or voucher. You can return the item that does not correspond to you with your return voucher. As soon as we receive it, we will proceed to the refund. You can order the new product that suits you at any time.