FREQUENTLY ASKED QUESTIONS

Faq Sections

Order
I want to modify or cancel my order?

If you want to modify or cancel your order, we invite you to send us an email to eshop@arseneetlespipelettes.com specifying your name, the email address linked to your account and your order number.


I didn't receive an email confirming my order?

If you have not received a confirmation email, please check your spam. If it is not in your spam, you can contact us at eshop@arseneetlespipelettes.com.


How do I track my order?

When your order is shipped, you will receive an email with your tracking number. If you have not received it, please make sure that the email is not in your spam. If this is not the case, you can contact us at eshop@arseneetlespipelettes.com.


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Delivery
When will I receive my order ?

Delivery delay are from 2 to 5 working days in France and from 4 to 8 days for the rest of the world. Please note that in periods of archives or sales the delays can be extended and delivery can take up to 8 to 10 days.


Returns
How long does it take to receive my refund?

Once your package is returned we make sure that everything is in order before proceeding to the refund. The refund process takes 3 to 4 days. However if after 10 days you still have not received your refund we invite you to contact us at eshop@arseneetlespipelettes.com.


A product is defective what should I do?

The quality of our clothes is for us a central point and we work hard every season to offer you the best products, however it can happen in spite of our vigilance that a product reaches you with a defect. If this is the case we invite you to contact us at eshop@arseneetlespipelettes.com and attach pictures so that we can find the best solution to your problem.


I want to exchange how do I proceed?

To exchange, we proceed by refund or voucher. You can return the item that does not correspond to you with your return voucher. As soon as we receive it, we will proceed to the refund. You can order the new product that suits you at any time.


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Payment
What payment method can I use?

You have the possibility to pay your order by :

- Credit cards (visa or mastercard)

- Paypal


I want to recover my invoice

Your invoice is available on your account in the "Order History" tab. You can print it or download it by clicking on "invoice".


I can't finalize my payment

If you encounter any difficulties when paying for your order, do not hesitate to try again with another payment method. If this persists, you can contact us via eshop@arseneetlespipelettes.com.


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My account
I want to create an account

To create your Arsène et les pipelettes account, you just have to follow the steps to register :

You just have to click on "My account" on the home page of the website.


I would like to subscribe to the newsletter

If you want to receive the newsletter Arsène et les pipelette, all our news and be informed of our events and promotions, you just have to go to the bottom of the main page of the website in the section "Let's keep in touch!" and fill in your email address. You can unsubscribe directly from the newsletter by clicking on "Unsubscribe".


I would like to modify my account information

You can change your personal information at any time by going to the My Account/Personal Information section:

- Last name first name birthday phone

- Email

- Address

- Password


Contact
How to contact you?

You can contact us

By e-mail: eshop@arseneetlespipelettes.com

By online chat at: www.arseneetlespipelettes.com

By phone from Monday to Friday from 9am to 5pm on 05 59 41 29 53

On our social networks Instagram and Facebook

By postal mail: 28 rue Aristide Bourousse 64500 Ciboure France