I want to modify or cancel my order?

If you want to modify or cancel your order, we invite you to send us an email to [email protected] specifying your name, the email address linked to your account and your order number.

I didn't receive an email confirming my order?

If you have not received a confirmation email, please check your spam. If it is not in your spam, you can contact us at [email protected]

How do I track my order?

When your order is shipped, you will receive an email with your tracking number. If you have not received it, please make sure that the email is not in your spam. If this is not the case, you can contact us at [email protected]

Protection of my personal data

Arsene et les pipelettes is committed to protecting the personal data of its customers and to ensuring the best level of protection. You can find the entire personal data protection policy here: https://www.arseneetlespipelettes.com/fr/content/2-mentions-legales.

Which size do I choose?

To help you in your choice, we have carefully prepared a guide of sizes by age on each page product.

If however you still hesitate do not hesitate to contact us by mail [email protected]