Everything you need to know about delivery and returns

FREE DELIVERY

Metropolitan France : Free delivery on orders over €150.
In Europe : Free delivery for orders over €190.
For the rest of the world : Free delivery for orders over €300.
And if you have your order delivered to one of our boutiques, it's also free, with no minimum purchase !

We offer many delivery methods :

DPD (average delivery of 4 to 6 working days) from €3.90.
Mondial Relay (average delivery of 4 to 6 working days) from €4.99.
GLS Relais (average delivery time 4 to 6 working days) from €4.99.
GLS Chez vous + (average delivery time 4 to 6 working days) from €9.60.
Colissimo from 9.60€ (average delivery time 3 to 5 days).
DHL Express from 16.50€ (standard delivery).
Free pick-up in one of our stores in France and Europe. Any order placed before Monday will usually be available on Wednesday in our store.

CONDITIONS IN CASE OF LOSS OR THEFT

Once your package has been handed over to the carrier, Arsène et les Pipelettes is no longer responsible. Any loss, theft, or damage to the package during transit is the carrier's responsibility. We encourage you to track your package using the tracking number provided after shipment. In the event of an incident, we recommend contacting the carrier directly to file a claim. Arsène et les Pipelettes cannot be held liable for packages marked as "delivered" by the carrier but subsequently stolen or lost, particularly from letter boxes.

FREE RETURN

If an item delivered is not to your liking, you have 15 days after receipt to inform us of your intention to return it. We offer you the return if you have been delivered in France (except sales and promotions) or if you make your return in one of our stores. Log in to your account, select the item(s) you wish to return and choose "return request". We will then send you a colissimo label to stick on your package. The item must be in perfect condition and labelled. Upon receipt and after verification of our teams, you will receive a refund within 5 working days according to your payment terms, unless you have opted for a credit, in which case a discount code will be sent to you by email.

If it is an exchange, we invite you to reorder the new article.

CAREFUL PACKAGING

Purchases* made on the Arsène et les pipelettes website are carefully wrapped in tissue paper or tied with a cotton ribbon, then, from 3 garments or 180€ of purchases, put in an exclusive fabric bag, made of organic cotton and certified GOTS. If it is a gift, you just have to specify it when choosing the delivery method. It will then be packed in an exclusive gift bag. You have the possibility to add a personal message to your order, which will be printed and put in the bag.
* Except for purchases during sales, private sales and end-of-line purchases.

CUSTOMS FEES

Customs clearance may involve additional fees and taxes, which will be communicated to you either by customs or upon receipt of the package. Customs fees and taxes are the responsibility of the buyer. If you refuse the parcel, the expenses will also remain with your load. Arsène et les pipelettes cannot be held responsible for these fees.