Livraison et retours

Free shipping

During lockdown, deliveries are free in Metropolitan France, and deliveries in our boutiques are temporarily unavailable.

For purchases above 80€ in Metropolitan France, 150€ in countries from the European Union, and 300€ in the rest of the world. If you want to be delivered in one of our boutiques, you can do it for free, too, no matter the amount of purchases!

3 ways of shipping

  • Colissimo, which takes, in average, 4 days.
  • Mondial relay in France
  • Free pick up in our boutiques in France and in Europe. In this case, each order made on Monday will usually be available on Wednesday in the chosen boutique. You will receive an email when your package is available in the boutique.

Free returns

If you are not satisfied with an item delivered, you have 15 days after receipt to inform us of your intention to return it. We offer you the return if you have been delivered in France or if you return it in one of our shops (except sales and promotions). Log in to your account, select the item(s) you wish to return and choose "return request". We will then send you a colissimo label to stick on your package. The item must be in perfect condition and labelled. Upon receipt and after verification by our teams, you will receive a refund within 5 working days according to your payment terms, unless you have opted for a credit note, in which case a discount code will be sent to you by email.

If it is an exchange, we invite you to reorder the new article.


Order packaging

Purchases* made on the Arsène et les pipelettes website are carefully wrapped in silk paper or tied with a cotton ribbon, then, from 3 items of clothing or 120€ of purchases, put in an exclusive fabric bag, made of organic cotton and certified GOTS. If it is a gift, you just have to specify it when choosing the delivery method. It will then be packed in an exclusive gift bag. You can add a personal message to your order, which will be printed and put in the bag.



* Except for purchases during sales periods, private sales, and end-of-series purchases.