Everything you need to know about delivery
Delivery is free from 100€ of purchase for Metropolitan France, 150€ for the EU and 300€ for the rest of the world. And if you have your order delivered to one of our stores, it's also free, with no minimum purchase!
We offer 3 delivery methods :
Mondial Relay (average delay of 4 to 6 working days) for only 4€.
Colissimo for 7€ (average delay of 3 to 5 days).
Free pick-up in one of our stores in France and Europe. Any order placed before Monday will usually be available on Wednesday in our store.
If an item delivered is not to your liking, you have 15 days after receipt to inform us of your intention to return it. We offer you the return if you have been delivered in France (except sales and promotions) or if you make your return in one of our stores. Log in to your account, select the item(s) you wish to return and choose "return request". We will then send you a colissimo label to stick on your package. The item must be in perfect condition and labelled. Upon receipt and after verification of our teams, you will receive a refund within 5 working days according to your payment terms, unless you have opted for a credit, in which case a discount code will be sent to you by email.
If it is an exchange, we invite you to reorder the new article.
Purchases* made on the Arsène et les pipelettes website are carefully wrapped in tissue paper or tied with a cotton ribbon, then, from 3 garments or 120€ of purchases, put in an exclusive fabric bag, made of organic cotton and certified GOTS. If it is a gift, you just have to specify it when choosing the delivery method. It will then be packed in an exclusive gift bag. You have the possibility to add a personal message to your order, which will be printed and put in the bag.
* Except for purchases during sales, private sales and end-of-line purchases.
Customs clearance may involve additional fees and taxes, which will be communicated to you either by customs or upon receipt of the package. Customs fees and taxes are the responsibility of the buyer. If you refuse the parcel, the expenses will also remain with your load. Arsène et les pipelettes cannot be held responsible for these fees.