FREE DELIVERY

Metropolitan France: Free delivery on orders over €150.
Europe: Free delivery on orders over €190.
Rest of the world: Free delivery on orders over €300 (excluding DHL Express delivery).
In-store pickup in store: Free, no minimum purchase.

⚠️In-store delivery is unavailable during the ARCHIVES.⚠️
During the archives, our teams process a large number of orders:
please allow a little extra time for processing and shipping,
regardless of the collection ordered.

We offer several delivery options to suit your needs and deadlines:

DPD
Pickup point delivery (France)
Delivery time: 4 to 6 business days
Price: from €6.60
Delivery to your workplace (France)
Delivery time: 24 to 48 hours (Monday to Friday)
Price: from €7.20
Predict home delivery with a time slot (France)
Delivery time: 24 to 48 hours
Price: from €8.40
International delivery
Delivery time: varies depending on destination
Price: from €30.00

Mondial Relay
Pickup point France
Delivery time: 4 to 6 business days
Price: from €4.99

Colissimo
Home delivery without signature (France)
Delivery time: 3 to 5 business days
Price: from €9.60
Pickup point (PickUp, PickUp Station or post office)
Delivery time: 3 to 5 business days
Price: from €9.60

DHL
DHL Europe
Delivery time: 4 to 6 business days
Price: from €16.40
DHL Express France and international
Delivery time: France and Europe: 1 to 3 business days; international: 2 to 5 business days
Price: from €26.80

In-store pickup
Free pickup at one of our stores in France and Europe.
Delivery time: 3 to 10 business days

Orders placed before Monday are generally available in store from Wednesday.

CONDITIONS IN CASE OF LOSS OR THEFT

Once your parcel has been handed over to the carrier, Arsène et les Pipelettes is no longer responsible for it. Any loss, theft, or damage occurring during transit is the responsibility of the carrier. We recommend tracking your parcel using the tracking number provided after shipment. In the event of an issue, we encourage you to contact the carrier directly to open a claim. Arsène et les Pipelettes cannot be held responsible for parcels marked as "delivered" by the carrier but subsequently stolen or lost, particularly when left in mailboxes.

RETURNS 

If an item you receive is not suitable, you have 15 days from receipt to notify us of your intention to return it.
Free returns if: your order was delivered in metropolitan France (excluding sales, promotions, archives and private sales) or if you return the item directly to one of our stores (full list here: our stores).

How do I return an item?

1️⃣ Prepare your parcel
Log in to your account, select the item(s) you wish to return and click on return request.
We will send you a Colissimo return label to attach to the parcel.
Items must be returned in perfect condition, unworn and with their tags attached, to the following address:

Arsène et les Pipelettes
CUSTOMER RETURNS
ZI Jalday
13 rue de l'industrie
64500 SAINT-JEAN-DE-LUZ FRANCE

Please note that, in accordance with our terms and conditions, returns are not free during sales, promotional periods, private sales, special offers or archives, or for orders shipped outside metropolitan France.

2️⃣ Refund
Once our teams have received and inspected the item(s), your refund will be issued within 15 business days, using the original payment method.
If you have chosen store credit, a discount code will be sent to you by email.

3️⃣ Exchange
For exchanges, we invite you to place a new order directly for the new item.

CAREFUL PACKAGING

Purchases* made on the Arsène et les Pipelettes website are carefully wrapped in tissue paper or tied with a cotton ribbon, then, for orders of 3 or more items or €180 worth of purchases, placed in an exclusive fabric bag made from organic, GOTS-certified cotton. If it is a gift, simply specify this when choosing your delivery method. It will then be wrapped in an exclusive gift pouch. You can also add a personal message to your order, which will be printed and placed inside the bag.
* except purchases made during sales, private sales, and end-of-line sales.

CUSTOMS FEES

Customs clearance may result in additional fees and taxes, which will be communicated to you either by customs authorities or upon receipt of the parcel. Customs duties and taxes are the responsibility of the buyer. If you refuse the parcel, these costs will also remain your responsibility. Arsène et les Pipelettes cannot be held responsible for these fees.